Shipping Policy – Decageo
Shipping Overview
At Decageo, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through decageo.com.
Shipping options, delivery estimates, and any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping Availability
Decageo may ship orders to eligible addresses in the United States and other supported destinations.
Shipping availability can vary based on the destination, product availability, carrier service, and other logistical considerations. If a destination is not available for a particular item, this will generally be indicated during checkout.
Shipping Costs
Available shipping methods and applicable shipping charges, if any, will be displayed at checkout before payment is completed.
From time to time, Decageo may offer free shipping promotions or other shipping incentives. Any applicable promotional shipping terms will be presented at checkout or in the relevant promotion.
Unless otherwise expressly stated, customs duties, import taxes, brokerage fees, or other charges imposed by a destination country or governmental authority may be the responsibility of the customer.
Order Processing Time
Order processing begins after payment has been successfully authorized and the order has passed any necessary verification procedures.
Processing generally includes:
Confirming the order and payment
Selecting the ordered products
Inspecting items before shipment
Preparing and packaging the order
Handing the package to the applicable carrier
Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.
The estimated processing time, when available, may be displayed on the product page, checkout page, or order confirmation.
Shipping Time
After an order has been processed and shipped, the carrier’s transportation time begins.
Delivery times depend on factors such as:
Shipping destination
Selected shipping service
Carrier capacity and operating conditions
Weather and transportation disruptions
Holidays and weekends
Customs processing for international shipments
Incorrect or incomplete delivery information
Shipping estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.
Estimated Delivery Time
The estimated time to receive an order generally consists of both processing time and shipping time.
For example, if an item requires approximately 3–5 business days for processing and the selected shipping service estimates 10–15 business days for transportation, the total estimated delivery period may be approximately 13–20 business days.
These estimates are provided for planning purposes only. Actual delivery times may be shorter or longer depending on circumstances outside Decageo’s reasonable control.
Tracking Information
When tracking information is available, Decageo may provide a tracking number or tracking link through the email address associated with your order.
Please allow some time for the carrier’s tracking system to update after the package has been shipped. Tracking information may not become active immediately after an order leaves our facility.
If you believe your order has been delayed, please contact us with your order number so we can help review the available shipping information.
Delivery Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please carefully review your:
Full name
Street address
Apartment, suite, or unit number
City
State or province
ZIP or postal code
Country, where applicable
Phone number, when requested
Decageo may not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an address error shortly after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Delayed or Lost Packages
Although we work to support timely delivery, shipping delays may occur because of circumstances beyond our reasonable control, including severe weather, carrier disruptions, natural disasters, customs delays, transportation interruptions, or other unforeseen events.
If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and any applicable carrier delivery instructions.
You may also contact the carrier directly using the tracking information. If you still need assistance, contact Decageo and provide your order details so we can review the situation.
International Shipments
For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage charges, or other governmental fees.
Such charges are determined by the destination country’s authorities and may vary depending on the destination, order value, product classification, and applicable laws.
Unless otherwise stated at checkout, these charges are generally the responsibility of the customer. Decageo cannot guarantee the amount or timing of customs assessments.
Customers are responsible for ensuring that their orders comply with applicable import requirements in their destination country.
Undeliverable or Returned Shipments
A package may be returned to the sender if it cannot be delivered because of an incorrect address, refusal of delivery, failure to collect the package, or other circumstances determined by the carrier.
If an order is returned to Decageo, please contact customer service. Depending on the circumstances, additional shipping charges may apply before a replacement shipment can be arranged.
Any refund for an undeliverable shipment will be handled in accordance with our applicable Return and Refund Policy.
Changes or Cancellation Before Shipment
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate requests received before an order has entered processing or shipment. However, an order may not be cancellable or changeable once it has been processed or handed to the carrier.
Contact Us
If you have questions about shipping, order tracking, delivery estimates, or other shipping-related matters, please contact Decageo:
Brand: Decageo
Website: decageo.com
Email: decageo3@outlook.com
Phone: +1 (302) 555-0193
Address: 825 Market Street, Suite 210, Wilmington, DE 19801, USA
When contacting us about an existing order, please include your order number and the email address associated with your purchase whenever possible.
We appreciate your choosing Decageo and will do our best to provide a smooth and dependable delivery experience.