Shipping Policy – Decageo
Shipping Overview
At Decageo, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through the Decageo website.
Available shipping methods, estimated delivery times, and any applicable shipping charges will be displayed during checkout before you complete your purchase.
By placing an order, you acknowledge that delivery times may vary depending on the destination, shipping method, carrier operations, product availability, and circumstances beyond our reasonable control.
Shipping Availability
Decageo may ship orders to eligible addresses in the United States and other destinations supported by our shipping services.
Shipping availability may vary depending on:
Delivery destination
Product availability
Carrier service availability
Applicable transportation restrictions
Customs and import requirements
Other logistical considerations
If a particular destination is unavailable for an item, this will generally be indicated during checkout.
Decageo reserves the right to restrict shipping to certain locations where delivery is not reasonably available or where applicable laws, regulations, or carrier restrictions prevent shipment.
Shipping Costs
Available shipping methods and applicable shipping charges, if any, will be displayed during checkout before payment is completed.
From time to time, Decageo may offer free shipping promotions, reduced shipping rates, or other delivery incentives. Any applicable promotional shipping terms will be presented on the website, during checkout, or in the relevant promotional materials.
Unless otherwise expressly stated at checkout, customs duties, import taxes, brokerage fees, or similar charges imposed by a destination country’s authorities may be the responsibility of the customer.
Order Processing Time
Order processing begins after payment has been successfully authorized and the order has completed any necessary verification procedures.
Processing may include:
Confirming the order and payment information
Selecting and preparing the ordered products
Inspecting products before shipment
Preparing and packaging the order
Arranging shipment with the applicable carrier
Processing times may vary depending on product availability, order volume, weekends, public holidays, seasonal demand, payment verification, and other operational circumstances.
Where available, an estimated processing period may be displayed on the applicable product page, checkout page, or order confirmation.
Processing estimates are provided for general guidance and may change when circumstances affecting fulfillment arise.
Shipping Time
Once an order has been processed and handed to the applicable carrier, the carrier’s transportation period begins.
Actual delivery time may depend on factors including:
Shipping destination
Selected shipping service
Carrier capacity and operating conditions
Weather conditions
Transportation disruptions
Weekends and public holidays
Customs clearance for international shipments
Incorrect or incomplete delivery information
Other circumstances outside Decageo’s reasonable control
Any shipping estimates provided by Decageo or the carrier are estimates for planning purposes only and do not constitute a guaranteed delivery date unless expressly stated otherwise.
Estimated Delivery Time
The estimated time for an order to arrive generally consists of both order processing time and transportation time.
For example, if an item requires approximately 3–5 business days for processing and the selected shipping service estimates 10–15 business days for transportation, the overall estimated delivery period may be approximately 13–20 business days.
Such estimates are provided for convenience and planning purposes. Actual delivery may occur earlier or later depending on operational, transportation, customs, weather, or other circumstances.
Decageo will make reasonable efforts to support timely fulfillment and delivery but cannot be responsible for delays caused by circumstances beyond our reasonable control.
Tracking Information
When tracking information is available, Decageo may provide a tracking number or tracking link through the email address associated with your order.
Please note that tracking information may not become active immediately after an order has been shipped. It may take some time for the carrier to receive, scan, and update the shipment information.
If your tracking information has not been updated for an extended period or you believe your order may be delayed, please contact us with your order number so that we can review the available shipping information.
Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully review the following information before completing your purchase:
Full name
Street address
Apartment, suite, or unit number, where applicable
City
State, province, or administrative region
ZIP or postal code
Country, where applicable
Telephone number, where requested
Decageo may not be responsible for delivery difficulties, additional shipping charges, or failed delivery resulting from incorrect, incomplete, or outdated information provided by the customer.
If you discover an address error shortly after placing an order, please contact us as soon as possible. We will make reasonable efforts to accommodate an address correction before the order enters processing or shipment.
However, we cannot guarantee that an address can be changed once an order has entered processing, been packed, or been handed to the carrier.
Delayed or Lost Packages
Decageo makes reasonable efforts to support timely delivery. However, shipping delays may occur because of circumstances beyond our reasonable control, including:
Severe weather
Carrier delays or service disruptions
Natural disasters
Customs clearance delays
Transportation interruptions
Public holidays
Labor disruptions
Incorrect delivery information
Other unforeseen circumstances
If tracking information indicates that a package has been delivered but you cannot locate it, please first check the delivery area, mailbox, household members, neighbors, building management, and any delivery instructions associated with the shipment.
You may also contact the carrier directly using the tracking information provided.
If you continue to experience difficulties locating your shipment, please contact Decageo and provide your order number and relevant delivery information so that we can assist with reviewing the situation.
International Shipments
For international orders, the destination country or region may impose customs duties, import taxes, VAT, brokerage fees, handling charges, or other governmental or carrier-related fees.
These charges are determined by the relevant authorities or service providers and may vary depending on factors such as:
Destination country or region
Order value
Product classification
Applicable customs rules
Local tax requirements
Import regulations
Unless otherwise expressly stated at checkout, such charges are generally the responsibility of the customer.
Decageo does not control customs authorities and therefore cannot guarantee the amount, timing, or outcome of any customs assessment or clearance procedure.
Customers are responsible for providing information reasonably required for international delivery and for complying with applicable import requirements in their destination country or region.
If an international shipment is delayed, held, returned, or otherwise affected by customs procedures, Decageo will provide reasonable assistance where possible, but customs decisions remain outside our control.
Undeliverable or Returned Shipments
A shipment may be returned to Decageo if it cannot be delivered due to circumstances such as:
Incorrect or incomplete delivery address
Refusal of delivery
Failure to collect the package
Recipient unavailable for an extended period
Carrier delivery restrictions
Customs or import-related issues
Other circumstances determined by the carrier
If an order is returned to Decageo, please contact our customer service team.
Depending on the circumstances, additional shipping or handling charges may apply if you request that the order be shipped again.
Any refund relating to an undeliverable or returned shipment will be handled in accordance with our applicable Return and Refund Policy and any mandatory rights available under applicable law.
Changes or Cancellation Before Shipment
If you need to modify or cancel an order, please contact Decageo as soon as possible after placing the order.
We will make reasonable efforts to accommodate requests received before the order has entered processing or shipment.
However, an order may no longer be cancellable or changeable once it has been processed, packaged, customized where applicable, or handed to the carrier.
Nothing in this section limits any mandatory cancellation, withdrawal, return, refund, or other consumer rights that may apply under applicable law.
Delivery Issues and Customer Assistance
If your order has not arrived within the applicable estimated delivery period, or if you encounter another delivery-related issue, please contact us with the following information whenever possible:
Order number
Email address associated with the order
Tracking number, if available
Description of the delivery issue
We will review the available information and provide reasonable assistance based on the circumstances of the shipment.
Contact Us
If you have questions about shipping, order processing, tracking information, delivery estimates, or other shipping-related matters, please contact Decageo using the information below:
Brand: Decageo
Company: Sichuan Fengdi Yayun Clothing Sales Co., Ltd.
Website: decageo.com
Email: decageo@protonmail.com
Phone: +44 7510565028
Address: Unit H, 27th Floor, Building 8, Times Building, No. 49, East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, China
WhatsApp: +44 7510565028
When contacting us about an existing order, please include your order number and the email address associated with your purchase whenever possible. This helps us locate your order and provide assistance more efficiently.
Decageo appreciates your business and will make reasonable efforts to provide a reliable and transparent delivery experience.