Contact Us – Decageo
Get in Touch with Decageo
We’re here to help. Whether you have a question about an order, need assistance with a product, or simply want to learn more about Decageo, our customer service team is available to assist you.
We aim to provide clear, practical, and timely support for questions relating to our products, orders, shipping, returns, refunds, and general website services.
Customer Support
If you need assistance with an order, product information, delivery, returns, refunds, or other customer service matters, please contact us using the information below.
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Time Zone: China Standard Time (CST, UTC+8)
Customer inquiries received outside our regular customer service hours will generally be handled on the next available business day.
We aim to respond to email inquiries within 1–2 business days, although response times may vary depending on the nature and complexity of the request.
Email Us
Email: decageo@protonmail.com
For general questions, order-related inquiries, product information, shipping questions, return requests, or other non-urgent matters, you may contact us by email.
When contacting us regarding an existing order, please include your order number and the email address used when placing the order whenever possible. This helps us locate your order and provide assistance more efficiently.
Please do not include passwords, complete payment card numbers, banking passwords, or other highly sensitive financial information in your email.
Give Us a Call
Phone: +44 7510565028
You may contact us by phone during our regular customer service hours:
Monday – Friday: 9:00 AM – 6:00 PM (CST, UTC+8)
Our customer service team will make reasonable efforts to answer your questions and provide appropriate assistance.
If we are unable to answer your call, please leave a voicemail or contact us by email with your name, contact information, order number (if applicable), and a brief description of your inquiry.
Business Inquiries
Decageo welcomes legitimate business inquiries, including potential wholesale opportunities, business cooperation, collaborations, and other business-related matters.
For business inquiries, please contact us at:
Email: decageo@protonmail.com
Please provide sufficient information about your business proposal, including the nature of the proposed cooperation and your contact details, so that our team can review your request and respond appropriately.
Visit Us
Sichuan Fengdi Yayun Clothing Sales Co., Ltd.
Unit H, 27th Floor, Building 8, Times Building, No. 49, East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, China
Please contact us in advance if you intend to visit.
The address above is provided as the registered/business contact address. It should not be assumed to be a retail store, showroom, or walk-in customer service location unless Decageo has specifically confirmed otherwise.
If you need to return or exchange an item, please do not send merchandise to this address unless Decageo has specifically instructed you to do so.
Please follow the return or exchange instructions provided with your order or in the applicable Return/Refund Policy.
Order & Customer Service Assistance
Our customer service team can assist with matters such as:
Order status and general order questions
Product information and availability
Product specifications and general inquiries
Shipping and delivery questions
Returns and exchanges
Refund-related questions
Website and account assistance
Business and wholesale inquiries
Other general customer service matters
For requests involving a specific order, providing the order number and relevant contact information can help us process your inquiry more efficiently.
Information Security & Privacy
For security and privacy reasons, please do not send passwords, full payment card numbers, bank account passwords, authentication codes, or other highly sensitive financial or account credentials through email, WhatsApp, or other customer service channels.
If additional information is required to process your request, our customer service team will provide appropriate instructions.
Our Commitment
At Decageo, we value our customers and strive to provide a straightforward and reliable online shopping experience.
We aim to:
Provide clear and useful product information;
Respond to customer inquiries within a reasonable period;
Handle order-related requests responsibly;
Provide appropriate assistance regarding shipping, returns, and refunds;
Protect customer information in accordance with applicable privacy requirements; and
Communicate with customers in a clear and respectful manner.
Specific matters involving orders, shipping, returns, refunds, payments, or other services may be subject to the applicable terms, conditions, and policies published on the Decageo website.
Contact Information
Brand: Decageo
Company: Sichuan Fengdi Yayun Clothing Sales Co., Ltd.
Website: decageo.com
Email: decageo@protonmail.com
Phone: +44 7510565028
Business Address: Unit H, 27th Floor, Building 8, Times Building, No. 49, East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, China
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM (CST, UTC+8)
Saturday – Sunday: Closed
WhatsApp: +44 7510565028
Thank you for choosing Decageo. We appreciate your business and look forward to assisting you.