Return & Refund Policy – Decageo
Last Updated: September 23, 2026
1. Return Policy Overview
At Decageo, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may contact us to request a return in accordance with the terms of this Return & Refund Policy.
Return eligibility may depend on the item purchased, its condition, the reason for the return, and the applicable legal requirements.
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived or restricted under applicable law.
2. Return Request Period
Please contact Decageo as soon as reasonably possible after receiving your order if you wish to request a return.
Unless otherwise stated on the applicable product page, order confirmation, or required by applicable law, return requests should generally be submitted within 30 days of delivery.
Some products may have different return conditions or may be excluded from voluntary returns where permitted by law. Any applicable product-specific return terms will be disclosed before or at the time of purchase.
3. Return Eligibility
To be eligible for a standard return, items should generally meet the following conditions:
The item is unused and unworn.
The item has not been washed, altered, or damaged after delivery.
Original tags and labels remain attached where applicable.
Original packaging is included when reasonably available.
The item is clean and free from stains, makeup, tanning products, or other foreign substances.
The item does not have strong odors such as perfume, smoke, deodorant, or other scents.
All included accessories, components, and parts are present.
For hygiene, health, or safety reasons, certain items may not be eligible for return after opening or use where permitted by applicable law.
4. Condition of Returned Items
Returned merchandise should be in substantially the same condition in which it was received, subject to reasonable inspection of the product.
Returns may be refused or a refund may be reduced where permitted by applicable law when an item shows damage or diminished value caused by use beyond what is reasonably necessary to inspect the item.
Examples may include:
Visible signs of wear
Stretched, damaged, or heavily wrinkled fabric
Stains or makeup marks
Tears or holes
Missing components
Broken parts
Alterations or tailoring
Washing or improper cleaning
Strong odors
Damage caused by misuse or improper handling
Nothing in this section limits rights relating to defective, damaged, incorrect, or nonconforming merchandise as provided by applicable law.
5. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged during delivery, materially different from what you ordered, or otherwise not as described, please contact us promptly.
Please provide:
Order number
Description of the issue
Clear photographs showing the product and relevant damage or defect
Photographs of the packaging when the issue appears to be shipping-related
We will review the information and determine an appropriate resolution in accordance with applicable law and our policies.
Depending on the circumstances, the available resolution may include a replacement, repair where appropriate, refund, or another legally applicable remedy.
6. How to Request a Return
To request a return, please contact Decageo:
Email: decageo@protonmail.com
Phone: +44 7510565028
WhatsApp: +44 7510565028
Please provide your:
Order number
Name used for the order
Email address associated with the order
Reason for the return
Clear photographs of the item when requested
Please do not send merchandise back before receiving return instructions from Decageo.
After reviewing your request, we will provide the applicable return instructions and return address when the return is approved.
7. Return Address
For security and order-processing purposes, please do not automatically send returned merchandise to our business correspondence address.
Our business address is:
Sichuan Fengdi Yayun Clothing Sales Co., Ltd.
Unit H, 27th Floor, Building 8, Times Building, No. 49, East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, China
This address is provided as our business contact address and should not be treated as an automatic return-processing location.
A different return address may be provided depending on the order, product, warehouse, logistics arrangement, and approved return procedure.
Please use only the return address specifically provided by Decageo for your approved return.
Decageo is not responsible for merchandise sent to an incorrect or unauthorized address.
8. Return Shipping Costs
Unless otherwise stated or required by applicable law:
Customers may be responsible for the cost of return shipping for voluntary returns, such as a change of mind, incorrect size selection, or other reasons not caused by Decageo.
Decageo may be responsible for reasonable return shipping costs when an item is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law or our policies.
Return shipping costs are not automatically reimbursed unless Decageo has confirmed that reimbursement applies.
Where applicable law requires Decageo to bear return shipping costs, the applicable legal requirement will prevail.
9. Return Tracking
We strongly recommend using a shipping service that provides tracking when returning an item.
Please retain:
Return tracking number
Shipping receipt
Proof of shipment
Any return authorization information
Decageo is not responsible for a return shipment that cannot be verified as delivered when the customer chooses a shipping method without adequate tracking or proof of delivery, except where applicable law provides otherwise.
10. Refunds
Once the returned item has been received and inspected, Decageo will process an approved refund in accordance with this policy and applicable law.
Refunds are generally issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, PayPal, or other payment provider.
11. Refund Amount
For an approved return, the refund generally covers the eligible purchase amount associated with the returned merchandise.
Original shipping charges may not be refundable for voluntary returns unless otherwise stated or required by applicable law.
Where an item is defective, incorrect, damaged, or otherwise subject to a legally required remedy, Decageo will handle applicable refunds or other remedies in accordance with applicable law.
If only part of an order is returned and approved, the refund will generally relate to the eligible returned item or items rather than the entire order.
12. Exchanges
If you would like to exchange an item, please contact us before sending it back.
Exchange availability may depend on inventory, product type, and the reason for the exchange.
If the requested replacement is unavailable, Decageo may offer another appropriate resolution, such as a refund, where applicable.
13. Non-Returnable Items
Certain items may be excluded from standard returns where permitted by law, including products that are:
Clearly marked as final sale
Customized or personalized at the customer’s request
Made specifically to the customer’s specifications
Opened or used products for which return restrictions are permitted for hygiene or safety reasons
Otherwise identified as non-returnable before purchase
If an item is non-returnable, the applicable restriction will be disclosed where required.
These exclusions do not eliminate any rights you may have concerning defective, damaged, misrepresented, or otherwise nonconforming merchandise under applicable law.
14. Promotional and Sale Items
Items purchased during a promotion or sale may remain eligible for return unless the applicable terms clearly state otherwise.
Any special return conditions for promotional, clearance, or final-sale merchandise will be disclosed at the time of purchase, subject to applicable law.
15. Returns That Do Not Meet Requirements
If a returned item does not meet the applicable return conditions, Decageo may contact you regarding the issue.
Where permitted by law, a refund may be denied or adjusted to reflect damage or diminished value caused by handling beyond what is reasonably necessary to inspect the merchandise.
Nothing in this section is intended to limit any mandatory consumer rights relating to defective, damaged, incorrect, or nonconforming products.
16. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.
Where applicable law provides a statutory cancellation or withdrawal right, that legal right will apply according to the applicable requirements.
17. Consumer Rights
This Return & Refund Policy does not waive, exclude, or restrict any non-waivable consumer rights or remedies available under applicable law.
If applicable law provides a right to a refund, replacement, repair, cancellation, withdrawal, or other remedy that differs from this policy, the legally required remedy will apply.
Nothing in this policy affects mandatory rights that consumers may have under the laws applicable to their purchase.
18. Customer Service Hours
For questions regarding returns, refunds, exchanges, defective merchandise, or order cancellations, our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Time Zone: China Standard Time (CST, UTC+8)
Messages received outside our regular customer service hours will generally be handled on the next available business day.
We aim to respond to email inquiries within 1–2 business days, although response times may vary depending on the complexity of the request.
19. Contact Us
If you have questions about returns, refunds, exchanges, defective merchandise, cancellations, or this policy, please contact Decageo.
Brand: Decageo
Company: Sichuan Fengdi Yayun Clothing Sales Co., Ltd.
Website: https://decageo.com/
Email: decageo@protonmail.com
Phone: +44 7510565028
WhatsApp: +44 7510565028
Business Address:
Unit H, 27th Floor, Building 8, Times Building, No. 49, East Section of Linyuan Road, Fucheng District, Mianyang City, Sichuan Province, China
When contacting us about a return or refund, please include your order number whenever possible so that we can process your request more efficiently.
Thank you for choosing Decageo. We appreciate your business and will make reasonable efforts to handle eligible returns and refunds fairly, transparently, and efficiently in accordance with this policy and applicable law.